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Refund and Returns Policy

Refund and Replacement Policy for Our IPTV Service

We appreciate your choice of TVSUAT as your IPTV service provider. Below is our refund and replacement policy to ensure your satisfaction with our service.

1-Month Subscription: For the 1-month subscription plan, we offer replacements in the event that the service experiences technical issues or doesn’t function as expected. Unfortunately, we cannot offer refunds for the 1-month subscription; however, our team will promptly provide a replacement to ensure uninterrupted access to our IPTV service.

Longer Subscriptions (3 months, 6 months, 12 months): For longer subscription plans, in case of any service issues or disruptions, you have two available options:

  1. Replacement: If you encounter any problems with the service, you can request a replacement. Our support team will work diligently to resolve the issue and provide you with a replacement to ensure continued access to our content.
  2. Partial Refund: Alternatively, you may opt for a partial refund depending on the remaining duration of your subscription. The refund amount will be prorated based on the remaining unused portion of your subscription. This approach ensures a fair solution for both parties in case of unforeseen circumstances.

Important Notes:

  • Refund requests are subject to specific timeframes from the start of your subscription. Please contact our support team to initiate the refund or replacement process.
  • For longer subscription plans, the refund amount will be calculated based on the unused portion of the subscription.
  • The replacement and refund options aim to provide you with a satisfactory resolution while ensuring fairness for all parties involved.
  • Our priority is to deliver a seamless and enjoyable IPTV experience. Our dedicated support team is available to assist you with any queries or concerns you might have.

Thank you for choosing TV SUAT for your IPTV entertainment needs.